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UX-PM is an internationally certified UX training program.

Each level builds your UX knowledge and ability to integrate and manage UX on digital projects.


International UX training program designed specifically for digital project, product and marketing professionals.


Outcomes include boosting project success rates, building project management capacity, and developing methods for differentiating products.


Internationally recognised and certified by UXalliance, a global network of 26 leading independent UX companies.


Certified UX-PM Level 1 since April 2014


Certified UX-PM Level 2 since April 2015


Certified UX-PM Level 3 since Nov 2016

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An international network of UX experts.

Joelle Stemp Yu Centrik, Canada

Joelle Stemp
Yu Centrik, Canada

Sophie Duroy   Axance, France

Sophie Duroy  
Axance, France

Anna Helminen UserIntelligence, Finland

Anna Helminen
UserIntelligence, Finland

Wojtek Chojnacki  Symetria, Poland

Wojtek Chojnacki
 Symetria, Poland

Simon Herd Sutherland, UK

Simon Herd
Sutherland, UK

Stefano Zanini Assist Digital, Italy

Stefano Zanini
Assist Digital, Italy

Ruben Leal Usaria, Mexico & Columbia

Ruben Leal
Usaria, Mexico & Columbia

Helga Stegmann Mantaray, South Africa

Helga Stegmann
Mantaray, South Africa

Aurobinda Pradhan PeepalDesign, India

Aurobinda Pradhan
PeepalDesign, India

Mercedes Sanchez MSUX, Brazil

Mercedes Sanchez
MSUX, Brazil

Jorge Barahona Ayer Viernes, Chile, Argentina & Peru

Jorge Barahona
Ayer Viernes, Chile, Argentina & Peru

Florian Egger Telono, Switzerland, Belgium & UAE

Florian Egger
Telono, Switzerland, Belgium & UAE

Ilana Kaplan Bayfront UX, Australia

Ilana Kaplan
Bayfront UX, Australia


Ilana Kaplan

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Founder, Bayfront UX and Lead Trainer, UX-PM Australia with 20+ years experience. 

Ilana has managed UX teams at PwC’s Digital Change, Optimal Experience, and The Hiser Group. She has worked with numerous organisations to help them achieve a user centered design strategy, helped companies achieve their goals through interaction design of their sites, and interviewed a vast and broad range people during user research and usability testing.

Ilana started her career at Xerox and then Unisys Corporation in Los Angeles as a user interface designer. Ilana moved to Australia in 1989 and was the Usability Manager for the Australian Centre for Unisys Software. She was responsible for introducing user centered design to the organisation. She ran various workshops for management and technical staff and worked closely with project managers to determine the best approach for incorporating UCD into their projects.

Ilana is passionate about teaching on subjects related to UX. She has run numerous public and customised courses, and delivered paper and workshops at UTS, OZCHI, UXMasterclass, and various other groups.

Ilana has a Masters degree in Industrial Psychology from University of the Witwatersrand, South Africa.  She has been teaching UX courses for many years.

Past clients include: BT, Westpac, Australian Stock Exchange, CommSec, QBE,  DFAT, ABS, TAFE NSW, UNEP, Optus, Telstra. 


Upcoming Courses

Please contact us for in-house course options, group discounts and courses in your city.

We'll be updating our 2018 Calendar shortly. Register your interest below and we'll let you know when the schedule is up.

"The UX-PM adds value to your career and brings you many tools which allows you to be efficient and to improve your project."

Axance, Paris, France

"Everything I've learned seems so important and relevant. I wonder how I managed before?!"

ELODIE C.  Innovation Team Manager
CNED, Poland