International UX training program designed specifically for digital project, product and marketing professionals.

Outcomes include boosting project success rates, building project management capacity, and developing methods for differentiating products.

Internationally recognised and certified by UXalliance, a global network of 26 leading independent UX companies.

Ilana Kaplan

Founder, Bayfront UX and Lead Trainer, UX-PM Australia with 20+ years experience. 

Ilana has managed UX teams at PwC’s Digital Change, Optimal Experience, and The Hiser Group. She has worked with numerous organisations to help them achieve a user centered design strategy, helped companies achieve their goals through interaction design of their sites, and interviewed a vast and broad range people during user research and usability testing.

Ilana started her career at Xerox and then Unisys Corporation in Los Angeles as a user interface designer. Ilana moved to Australia in 1989 and was the Usability Manager for the Australian Centre for Unisys Software. She was responsible for introducing user centered design to the organisation. She ran various workshops for management and technical staff and worked closely with project managers to determine the best approach for incorporating UCD into their projects.

Ilana is passionate about teaching on subjects related to UX. She has run numerous public and customised courses, and delivered paper and workshops at UTS, OZCHI, UXMasterclass, and various other groups.

Ilana has a Masters degree in Industrial Psychology from University of the Witwatersrand, South Africa.  She has been teaching UX courses for many years.

Past clients include: BT, Westpac, Australian Stock Exchange, CommSec, QBE,  DFAT, ABS, TAFE NSW, UNEP, Optus, Telstra. 

Sydney

UX-PM Level 1

June 1–2

UX-PM Level 2  

June 5–6

Melbourne

Brisbane